Using The Scanner Inbox


  • Introduction
  • Purpose of the Scanner Inbox
  • Accessing the Scanner Inbox
  • Using Your Scanner Inbox


This article is meant to assist you with using your scanner inbox. 
If you have a question not addressed here, you can search at the bottom of this article in Related Articles or contact support at 

Purpose of the Scanner Inbox

Quick and easy way to get hard-copy or attachment documents into the extendedReach system.

Accessing the Scanner Inbox

If it has been set up, the inbox portlet will appear on your Workspace, and it is called “Inbox”.

Image: Workspace Scanner Inbox on Screen

Using your Scanner Inbox

Scan and email documents with an email-capable scanner directly (do not BCC) to your Scanner Inbox using the email address associated with your Scanner Inbox. Easily find the email address by clicking “How does this work”.

Image: Scanner Inbox “How does this work” Screen

Image: Scanner Inbox:How does this work

To file the attachment, click on “File This”.

Image: File This Screen

Select the case that the file is related to. You can file items for discharged cases by clicking on "Search closed cases".  

Answer the question: What active case/referral/home/inquiry is this related to?
Select what type of activity or report the scanned document relates to and select your name (or a co-workers name) in the Who Performed This? section. 

Press “Save & go to” to go directly to the activity/report to add more information or complete it. Press "Save as Draft" to save the item as a draft and continue filing items from your inbox. 

Image: Where Should this be Stored

When viewing the related activity / report, the email body will show in the "Related Narrative" section.  Press “Complete” to finish storing the document. 

Image: Complete Screen