Getting Started - Accessing eR
- Introduction
- System Requirements
- Welcome Email
- Log In Screen
- Forgot My Password
- Changing My Password
- Logging Off
- Home Page Layout
- My Preferences
- Your phone number
- A detailed explanation of the problem,screen shots, question, or comments
- A case name or home name to use as an example (if applicable)
- Operating System: Microsoft Windows 7 or later (recommended) or Mac OSX
- Web Browser: Microsoft Internet Explorer 9.0 or later, Chrome, Firefox, or Safari
- Tablets/Mobile Devices: Microsoft Surface Pro 2 or later (iOS, Android, and Windows RT tablets and mobile devices are not officially supported, but should work with limited file-editing capability)
- Microsoft Word 2003 or later
- Microsoft Excel 2003 or later
- Broadband Internet connection
- Up-to-date, standard, anti-virus software—such as Norton or McAfee
Content
Introduction
Welcome to extendedReach! This article is meant to get you started with accessing extendedReach. If you have a question not addressed here, you can search at the bottom of this article in Related Articles or contact support at support@extendedreach.com.
In your message to support please include:
System Requirements
Users’ computers must have the following minimum system capabilities:
Welcome Email
You will receive an email from extendedReach with our login link, your login ID, which is your email address, and your temporary password. Click on the extendedReach link.
Image: Log In Email
Log In Screen
Use the information provided in your email: login ID or email address and your temporary password. You will be asked to chose a new password when you login for the first time.
Image: Log In Screen
Forgot Your Password
Forgot Your PasswordIf you forget your password, simply click on the Forgot your password hyperlink and you will receive an email. With that information, you can login and select a new password.
Image: Forgot Password Screen
Changing Your Password
Changing Your PasswordShould you wish to change your password, simply click on My Preferences and select Change Password. This will allow you to change your password right in this screen.
Image: Changing Password Screen
Logging Off
You are not logged off until you click “Logout” in the top right corner of the screen. If you navigate to other websites you are still logged into your extendedReach until you have clicked this button. We set the timeout to 8 hours to make working with Word documents easier.
Image: Log Out Screen
Home Page Layout
Click on the Folder in the upper left-hand corner to return to your Home Page or “Workspace”
Image: My Home Page Screen
My Preferences
Click on “My Preferences” and adjust any information (such as name, password changes, job title, workspace layout, signature, etc.) as desired, then SAVE.
Image: My Preferences Screen
Image: My Preferences Screen
